Customer Service

Terms & Conditions

Purchasing of the products

Registering with the Pauli’s Food website enables you to place electronic orders for products displayed on our website, provided that they are not sold out. A purchase agreement between you and Pauli’s Food will come into effect once the chosen products are selected and placed in your “shopping basket” and payment for those products has been made.

Returning the products

Want to return your products? No problem, as long as the following conditions are complied with:

  • Valid proof of purchase, till receipt or gift receipt
  • Notify us of your intention to return the products within 14 business days of the date of delivery, and we will happily collect the products
  • The products must be in their original packaging and condition, with the price tag attached
  • The products must be unused.

The refund will be be refunded to the credit card used for initial purchase

Kindly note that no costs relating to the delivery of the products will be reimbursed and a charge of your delivery fee will apply to all returns.

Cancelling orders

Cancellation of orders will only be accepted if done within 24 hours of placing such order.

Faulty products Should you purchase a defective product, you must ensure that you notify us immediately of the defect. The product must be returned within seven days from the date of purchase and a dated photograph of the defect taken at the date of delivery will be required. You can then elect to have the product replaced or repaired or for the purchase price to be refunded to you.

Complaints Management

Please email

Changes to Ts & Cs

Pauli’s Food may, in its sole discretion, change these T’s & C’s or any part thereof at any time. If you are a registered purchaser, a notification informing you of the changes will be sent via email to the email address you used when registering. You will be responsible for reading the revised T’s & C’s and ensuring that you are satisfied with them. Should you not be satisfied with the changes, you are entitled to cancel your registration with Pauli’s Food.